Returns and Cancellations
Refund policy
What is your return policy?
In order to prevent issues, please double-check all the items, quantities, and sizes in your shopping cart before completing the order and your email confirmation very away. Once you place an order with us, our procedure is to send the order on your behalf straight to the manufacturer. Once this is finished, we and the customer are legally bound to pay the manufacturer for the ordered goods. Any purchase cancellations made after this time must adhere to the return policy. You must email info@yourfurn.com if you want to return things that are not harmed or defective. A 25% restocking fee will be applied to the return and subtracted from your refund. Even if not invoiced at the time of sale or discounted, you will be responsible for paying the shipping costs for both getting the furniture to you and getting it back to our warehouse. Any item being returned must be repackaged in its original packing and, if necessary, put on skids. Each item must be returned in brand-new condition, unopened, and disassembled. Contact us if you'd want the return address.
What should I do if the products are defective?
Although the factory thoroughly inspects all of our items, defects can occasionally arise. For assistance with faulty products, please get in touch with us at info@yourfurn.com. The specific warranties offered by each manufacturer apply to all of our products. Please be aware that each manufacturer is free to decide how to handle a defective issue. We reserve the right to ask for digital pictures of any products that are claimed to be flawed. The manufacturer and Your Furn need digital photos to assess and verify the defect. Although our customer service representatives will make every effort to help you as soon as possible, please allow up to 36 hours or longer for processing time as we are coordinating with the manufacturer.
What should I do if my shipment is damaged?
Despite the meticulous packaging of our products, there are times when the cargo is harmed in transportation. The shipping business insures the goods being sent to you in order to guard against potential transit-related damage. You will be required to sign a delivery slip at the time of delivery to confirm that the order was received in acceptable condition. It is crucial that you thoroughly check each item when it is delivered. Prior to the delivery driver leaving, it is crucial that you label DAMAGED next to any item that appears somewhat damaged. Only items identified as damaged at the time of delivery will qualify for a repair, a refund, or a replacement. Within 48 hours of delivery, if any component of your order is damaged, please send us images of the damage to info@yourfurn.com. We reserve the right to ask for digital pictures of any products that are claimed to be flawed. The manufacturer and Your Furn need digital photos to assess and verify the defect. Although our customer service representatives will make every effort to help you as soon as possible, please allow up to 36 hours or longer for processing time as we are coordinating with the manufacturer and freight carrier. Your Furn retains the right to determine how the claim will be handled. Each damage claim is carefully examined, and depending on the severity of the damage, the resolution may involve repair, replacement of certain parts, or replacement of the entire machine. You may rest confident that Your Furn will resolve the issue quickly and that providing excellent customer service is a top priority. Even if a shipment is damaged, never refuse it! Refusing a cargo would just slow down the process and make it more difficult for us to handle. Additionally, there can be a re-delivery fee. Shipping costs for returns and restocking fees for items that arrive damaged are not your responsibility.